10 thoughts on “Xbox One smartglass app Your Microsoft Account is locked 0x80a40014

  1. Ronnie

    My son has his own profile with me and the other day when he went to go sign in it brought up a password so I put in my password and it kept saying that it was wrong now it’s locked and won’t let him sign in . I’m just trying to figure out what the problem is. It has never let him put in a password before so we couldn’t understAnd y it did now

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    1. ROCIO DEL ALBA gutierrez ruiz

      Al querer entrar a mi perfil hace unos días me pedía una contraseña. Nunca se configuró una contraseña y nunca antes me había solicitado una contraseña para poder iniciar sesión. Ahora me dice que mi cuenta está bloqueada. Sin embargo, si puedo entrar a verificar mi correo electrónico en esta cuenta.

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  2. John

    When I turn on my xbox one I try to play a game I have called forza 5 & it just says my account is locked. How do I unlock it.

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  3. Mike

    I am having problems playing my Xbox one system, namely Forza 5 or Forza Horizon 2. But only under my profile ,not under anyone else on my game system. It tells me that I am locked out of my Microsoft account. Our Microsoft account is under my wife’s name not mine. And it is paid up. Please let me know I can unlock my profile so that I my enjoy playing my games again.

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