Previously the two factor verification with text messages has been enabled to my Windows phone to log in by my own Microsoft account. And my primary gamer ID works fine on my Xbox one without any problem, However, when I try to log in another family member, a error message “Your Microsoft Account is locked to learn more go to account.live.com. 0x80a40014” error message pops up. I go to test the same account on my old Xbox 360 and everything is fine.
My friend also get the same problem while logging into the Xbox One smartglass app. He woke up to turn on his xbox one and filled out a captcha and got there have been too many wrong password entries warning. He reseted the password a few times and then it said the account is locked.
Now I am still looking around for a solution. calling xbox support doesn’t resolve the issues. That should be fixed soon, so I can get my original account back.AD